Skipton Building Society

Financial Ombudsman decision DRN-3036730 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Fri Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

her transfer into her Lifetime Individual Savings Account (LISA) with Skipton Building Society on 5 April 2020 didn’t credit her account until the following dayPayment delayed or failed

Skipton said that, as the 5 April 2020 was a Sunday, it hadn’t been able to process Miss M’s transfer until Monday 6 April 2020Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3036730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.