HSBC UK Bank Plc
Financial Ombudsman decision DRN-3035596 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr and Mrs H complain that their mortgage with HSBC UK Bank Plc (trading as First Direct) was transferred onto the standard variable rate (SVR) without their knowledge in 2013.Interest and rates
Mr and Mrs H are also unhappy about the service they received when they applied for a new interest rate product in 2020.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3035596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.