Aldermore Bank Plc
Financial Ombudsman decision DRN-3032085 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
considering the missed payments on her mortgage, and the other loan falling into arrearsTreatment in financial difficulty
Aldermore declined her request for a loyalty rate and is currently charging her an unfairly high rate of interest on her mortgage account.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3032085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.