Santander UK Plc
Financial Ombudsman decision DRN-3028304 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
The complaint Mr and Mrs C complain about the way Santander UK Plc treated them in relation to the interest rate charged on their mortgage account.Interest and rates
They say the mortgage was mis-sold, as the benefits of a variable rate as opposed to a fixed rate were not explained to them.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3028304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.