HSBC UK Bank Plc
Financial Ombudsman decision DRN-3026119 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Ms C complains that HSBC UK Bank Plc won’t reimburse money she lost when she says she fell victim to a binary options investment scam.APP scam refund refused
HSBC should also remove all adverse information recorded on Ms C’s credit file in relation to this matter.Credit file reporting
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3026119.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.