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Sainsbury's Bank Plc
Financial Ombudsman decision DRN-3021785 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Mon Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr K complains that Sainsbury’s Bank Plc misled him into applying for a credit card that charged him interest from account opening as opposed to an introductory balance transfer offer which he intended to take, because of their misleading website design.Product mis-sold
Sainsbury’s also said that as they didn’t receive communication from Mr K regarding problems with accessing his online account then they would assume that Mr K has access to his online account and statements. Sainsbury’s did acknowledge that the customer service he received on the phone call was poor and offered him £60 compensation for this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3021785.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.