JAJA FINANCE LTD
Financial Ombudsman decision DRN-3020646 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
Mr H complains that JAJA Finance Ltd (JAJA) applied interest to his credit card balance transfer when he had been offered 0% for 18 months on a balance transfer.Interest and rates
JAJA have said that Mr H was misadvised on the telephone in his initial callProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3020646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.