Barclays Bank UK PLC

Financial Ombudsman decision DRN-3016606 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A complains Barclays Bank UK PLC didn’t engage constructively with him which resulted in his personal loans being defaulted.Treatment in financial difficulty

Barclays should have called Mr A back as it agreed to in the August 2020, but I consider the apology and offer of £50 compensation a fair remedy for this failure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3016606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.