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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-3016402 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
very didn’t treat her fairly during a time of financial difficultiesTreatment in financial difficulty
Miss H asked for a breakdown of her account balance several times and it look a long time for very to provide it. It should have done better here.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3016402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.