Nationwide Building Society

Financial Ombudsman decision DRN-3012695 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Miss S complains that Nationwide Building Society made several errors when transferring an existing cash individual savings account (ISA) to themPayment delayed or failed

Miss S says there was no need to contact the other provider and that when she went into a local branch of Nationwide, she was promised a call back from the manager. This didn’t happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3012695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.