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UCB Home Loans Corporation Ltd

Financial Ombudsman decision DRN-3012328 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs M has said that she believes she was discriminated against during this process. I’ve considered UCB’s treatment of Mrs M carefully, but the evidence doesn’t indicate she’s been treated differently from how I would have expected in such circumstances. Indeed, it could be argued that UCB has been more tolerant of broken payment arrangements than many lenders would have been.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3012328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.