Firms › American Express Services Europe Limited ›

American Express Services Europe Limited

Financial Ombudsman decision DRN-2985827 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr H is unhappy that American Express Services Europe Limited (“Amex”) increased the credit limit on his account when such increases weren’t affordable for him.Irresponsible lending

Amex must also remove all adverse reporting to Mr H’s credit file from December 2014 onwards.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2985827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.