Nationwide Building Society

Financial Ombudsman decision DRN-2982789 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Nationwide credited her account on 19 May as they initially raised a dispute. They then re-debited her on 1 July 2020.Payment delayed or failed

I can’t see that Nationwide followed this through. This has inevitably caused Mrs J a great deal of concern as she firmly believed she was £1,290 out of pocket and was struggling to get Nationwide to sort this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2982789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.