TSB Bank plc

Financial Ombudsman decision DRN-2982004 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss P complains about TSB Bank plc and their failure to apply her payment holiday correctly.Treatment in financial difficulty

I also recognise Miss P suffered a bereavement within the months before this error occurred and how her mental health may have been impacted by this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2982004.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.