Metro Bank PLC

Financial Ombudsman decision DRN-2979749 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

It didn’t appear to have looked into some of the issues he wanted it to consider.Complaint handling

I don’t think it was helpful for Metro to suggest that Mr E needed to write to it again to ask why it had turned down his deposit, when he’d already raised a complaint about this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2979749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.