Al Rayan Bank PLC
Financial Ombudsman decision DRN-2979272 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Tue Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Al Rayan have acknowledged that they provided incorrect information to Mr E when looking into this matter for him and that Mr E was inconvenienced by the receipt of tis incorrect information.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2979272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.