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Financial Ombudsman decision DRN-2974854 Upheld
Upheldoutcome, as published by the Ombudsman
£322redress stated in the decision
Thu Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the £643 was returned by PayPal to the originating bank account... Miss H’s bank returned the money back to PayPal. Unfortunately, PayPal didn’t receive the returned money, and neither the Bank or PayPal have any record of where Miss H’s £643 now sits.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2974854.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.