Lloyds Bank PLC

Financial Ombudsman decision DRN-2972892 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to inform her that the agreed payment plan would be recorded on her credit fileCredit file reporting

Ms M didn’t accept this offer, as she felt that Lloyds should also be responsible for the mortgage offer being withdrawnComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2972892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.