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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-2971250 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr H complains Tesco Personal Finance PLC trading as Tesco Bank haven’t helped him in getting access to his account.Identity checks and access
He said instead of contacting him for clarification they used an automated message to ask for details, which he never received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2971250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.