HSBC UK Bank Plc
Financial Ombudsman decision DRN-2969454 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
I think Mrs S was given misleading information which meant she spent time submitting new applications for F and contacting the bank for updates on these.Product mis-sold
I think HSBC caused F inconvenience from the time and effort Mrs S spent, trying to change an outcome, which wasn’t going to be possible under the Bounce Back Loan Scheme rules.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2969454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.