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National Westminster Bank Plc
Financial Ombudsman decision DRN-2968809 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr D has provided detailed submissions. Whilst I’ve carefully considered everything Mr D has told us, I won’t be responding in the same detail or to each point he has raised. Instead, I’ll focus on what I consider the crux of the complaint.APP scam refund refused
Mr D is dissatisfied with the customer service he received when he called NatWest about this matter. He says he was treated like a fraudster.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2968809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.