Barclays Bank UK PLC

Financial Ombudsman decision DRN-2961369 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

the standard of service that Mr P received from Barclays regarding this issue, including how his telephone calls of 12 November and 3 December weren’t actioned effectively by Barclays, wasn’t to the standard that this service would expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2961369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.