Barclays Bank UK PLC

Financial Ombudsman decision DRN-2958511 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs M has complained Barclays Bank UK PLC wouldn’t refund her £500 from a cash machine transaction when she didn’t receive the cash she requested.Payment delayed or failed

Our investigator realised Barclays had never investigated the proper disputed transaction, which was the third withdrawal at the first machine.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2958511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.