Vanquis Bank Limited

Financial Ombudsman decision DRN-2957940 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Remove record of the debt from Ms A’s credit file.Credit file reporting

I’m satisfied on the balance of probabilities that Ms A was a victim of domestic abuseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2957940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.