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Creation Financial Services Limited

Financial Ombudsman decision DRN-2956044 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss D is unhappy that Creation Financial Services Limited (“Creation”) set up a payment arrangement on her credit card when she thought she had been given a payment break.Treatment in financial difficulty

I require Creation Financial Services Limited to pay £150 directly to Miss D to compensate for the time and trouble caused by its service failings.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2956044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.