TSB Bank plc

Financial Ombudsman decision DRN-2955978 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

TSB should have handled Mr S’ subsequent complaint better.Complaint handling

TSB could and should have handled things better when Mr S asked for the copy of his agreement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2955978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.