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Financial Ombudsman decision DRN-2948860 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

Mrs H complains, through her representative, that National Savings and Investments (‘NS&I’) caused a delay in cashing in her premium bond holding.Payment delayed or failed

Mrs H’s power of attorney (‘POA’) completed an application form to encash her premium bond holdings.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2948860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.