Nationwide Building Society

Financial Ombudsman decision DRN-2948106 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mrs D says that the loan was irresponsibly lent and that adequate checks weren’t carried out before it was provided.Irresponsible lending

Nationwide has accepted that it didn’t provide the service it should have done in regard to this issue.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2948106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.