Barclays Bank UK PLC

Financial Ombudsman decision DRN-2944227 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Barclaycard sent Mr K a persistent debt letter. Barclaycard said Mr K had the option to switch his account to a paydown planTreatment in financial difficulty

Mr K also complains about delays by Barclaycard when responding to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2944227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.