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Western Union International Bank GmbH
Financial Ombudsman decision DRN-2944218 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the transaction had been marked ‘complete’ by Western Union, but the funds hadn’t reached the intended accountPayment delayed or failed
Western Union accepts that it wasn’t as helpful as it could’ve been in responding to his concernService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2944218.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.