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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-2942676 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
the installer misleading Mrs H into believing that the panels would be self-fundingProduct mis-sold
Creation Consumer Finance Ltd didn’t respond to her claim against it under Section 75Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2942676.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.