HSBC UK Bank Plc
Financial Ombudsman decision DRN-2939982 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
unhappy with the service received, she complained.Complaint handling
Ms M explained she has a brain injury and finds it difficult to take in information. She said she also suffers with short-term memory loss.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2939982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.