Santander UK Plc
Financial Ombudsman decision DRN-2936882 Not upheld
Not upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Thu Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
an automatic teller machine (ATM) machine failed to dispense the correct amount of cash and Santander UK Plc refused to refund the missing fundsPayment delayed or failed
Santander accepted they’d let Mr L down with their level of service and paid £40 as a gesture of goodwill for the service he receivedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2936882.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.