NewDay Ltd

Financial Ombudsman decision DRN-2936011 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms T complains that NewDay Ltd irresponsibly allowed her to open a credit card account which was unaffordable and also increased the credit limits.Irresponsible lending

NewDay should remove any adverse information registered on Ms T’s credit file caused by the increases to the credit limit.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2936011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.