National Westminster Bank Plc

Financial Ombudsman decision DRN-2933642 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NatWest recorded a default notice against Mrs D’s credit file in 2017.Credit file reporting

Mrs D was also unhappy at the way NatWest had handled her complaint about the compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2933642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.