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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-2931655 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any information about the hire purchase agreement that it’s recorded on his credit fileCredit file reporting
Mr K complains that a car that was supplied to him under a hire purchase agreement with BMW Financial Services (GB) Limited, trading as Alphera Financial Services, wasn’t of satisfactory qualityProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2931655.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.