HSBC UK Bank Plc
Financial Ombudsman decision DRN-2930418 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to carry out their instruction for a payment from their currency account to their sterling savings bank accountPayment delayed or failed
HSBC have accepted the service offered wasn’t what they would expect and have paid Mr B and Mrs B £200 to recognise this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2930418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.