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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-2930019 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mrs B complains that Volkswagen Financial Services (UK) Limited (“VWFS”) acted unfairly by lending to her under a hire purchase agreement for a car, when she could not afford to borrow.Irresponsible lending
Mrs B complains that VWFS has acted inappropriately in the actions it has taken to try to recover its car from her.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2930019.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.