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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-2927985 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
the timeshare had been mis-sold to themProduct mis-sold
Barclays Partner Finance hadn’t issued a substantive response to that claim by June 2020 so a complaint was made to this serviceComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2927985.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.