Santander UK Plc
Financial Ombudsman decision DRN-2926483 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs C complains about Santander UK Plc and their decision to default her loan account.Credit file reporting
Mrs C didn’t think Santander had made it reasonably clear to her how the default would impact her credit file and access to future credit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2926483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.