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Barclays Bank UK PLC
Financial Ombudsman decision DRN-2925584 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Miss S phoned Barclays the same evening but she didn’t feel the advisor was interested in helping her. She logged Miss S’s complaint without offering to look into the issue or provide alternatives.Complaint handling
Barclays has acknowledged that there were failings in the customer service it provided to Miss SService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2925584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.