HSBC UK Bank Plc
Financial Ombudsman decision DRN-2921138 Upheld
Upheldoutcome, as published by the Ombudsman
£4,008redress stated in the decision
Mon Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Ms l is unhappy with the service that she received from HSBC UK Bank Plc surrounding her efforts to transfer money overseas.Payment delayed or failed
I’m not convinced that HSBC’s management of the situation after the initial transfer attempt was fair and reasonableService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2921138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.