Barclays Bank UK PLC

Financial Ombudsman decision DRN-2920502 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr C complains that Barclays Bank UK PLC used the funds in his late wife’s current account to pay off her outstanding credit card balance.Bereavement and power of attorney

I concluded that Mr C was unable to sign the account closure form or arrange payment of debts from the estate until he had been appointed as administrator, and that Mr C had been chased to settle the credit card debt prematurely.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2920502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.