Equifax Limited

Financial Ombudsman decision DRN-2919277 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Mr K has complained that Equifax Limited didn’t sufficiently help him when there was an account on his credit file he didn’t recognise.Credit file reporting

Mr K asked Equifax for the full account number, and this was a perfectly reasonable request. Equifax has cited security concerns, but this was Mr K’s own data and he was entitled to it.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2919277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.