MBNA Limited

Financial Ombudsman decision DRN-2917674 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

a customer who is addicted to gambling should be treated as vulnerable, once the lender knows about itSupport for vulnerable customers

He argued that MBNA should have realised that he was spending too much, based on his annual income, which he had declared when he’d opened the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2917674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.