HSBC UK Bank Plc
Financial Ombudsman decision DRN-2917546 Upheld
Upheldoutcome, as published by the Ombudsman
£6,000redress stated in the decision
Fri Aug 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Interest and rates
In the Ombudsman’s words
Mrs P complains that HSBC UK Plc won’t refund a payment she made to a fraudster.APP scam refund refused
I think the appropriate remedy would not be for the principal sum to be written off, but rather for any interest to be refunded.Interest and rates
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2917546.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.