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National Westminster Bank Plc
Financial Ombudsman decision DRN-2916846 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest say that they’ve done this here. They’ve identified that the cheques had been cancelled because they’d been unable to verify Mr D’s signatures on the cheques, and they acknowledged that more should have been done when Mr D visited branch on the first occasion to ensure that the resubmitted cheque was processed effectively.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2916846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.