Harvey & Thompson Limited

Financial Ombudsman decision DRN-2912192 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

back-date the default on the loan approved in August 2014 to 31 March 2015 – this will have the effect of removing the loan from Miss T’s credit fileCredit file reporting

the failure to treat this as a complaint in January 2020. And when issuing the FRL it was inadequate as it did not address her complaint points.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2912192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.