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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-2905523 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Take into account that Mr F’s financial circumstances have altered when working with him as to how this amount is to be paid.Treatment in financial difficulty

Remove the notice of default and termination for this agreement from Mr F’s credit file if it has not already done soCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2905523.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.