Firms › National Savings and Investments ›

National Savings and Investments

Financial Ombudsman decision DRN-2902800 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

It’s clear Mr B spent several hours trying to resolve the situation and contacting NS&I. I agree the service provided should’ve been better and that NS&I failed to quickly refund the debit card payment as initially promised.Payment delayed or failed

I agree the service provided should’ve been better and that NS&I failed to quickly refund the debit card payment as initially promised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2902800.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.